Welcome to Le Meret La Plage, operated by Margin Group, SRL, a Dominican Republic-based company located in La Romana.

At Le Meret La Plage, we take pride in offering carefully curated swimwear and resort wear pieces. If you are not completely satisfied with your purchase, you may submit a return request subject to the terms outlined in this policy. This policy also explains how and when you may cancel an order.

Order Cancellation

  • Orders may be cancelled free of charge only while the order status is “On Hold” — meaning it has been placed but has not yet shipped, and payment has been authorized but not yet captured from your card or PayPal account.
  • To cancel an order, contact our customer service team as soon as possible at support@lameretlaplage.com, by phone at 809-951-1544, or via WhatsApp at 829-649-9970, providing your order number.
  • Once an order has shipped, it can no longer be cancelled. At that point, payment is captured and any request to return the item(s) will be handled under the Returns section below — please note that Swimwear is Final Sale and not eligible for return under any circumstances.
  • If your cancellation is approved before capture, the payment authorization hold on your card will be released by your bank; this is not a refund, since no charge was ever applied. Depending on your financial institution, the release may take 4 to 21 business days to reflect on your statement.
  • Le Meret La Plage reserves the right to cancel any order prior to shipment for reasons including, but not limited to, inventory unavailability, pricing errors, or suspected fraud. In such cases, you will be notified by email and any payment authorization will be released without charge.

Returns

Return requests must be submitted within 14 days of the original purchase date.

To be eligible for a return, items must be:

  • Unworn and unused.
  • In their original condition.
  • Free of makeup, perfume, deodorant, smoke, pet hair, stains, or any other odors.
  • Unwashed, unaltered, and undamaged.
  • Returned with all original tags attached.
  • Returned in the original packaging, where applicable.
  • Free of any signs of wear, use, or deterioration.

Items that do not meet these requirements may be refused or may qualify only for a partial refund or store credit at the discretion of Le Meret La Plage.

Refunds & Store Credit

  • Approved return requests submitted within 48 hours of delivery are eligible for a full refund to the original payment method.
  • Approved return requests submitted more than 48 hours after delivery and within 14 days of the original purchase date are eligible for Store Credit only.
  • Return requests submitted more than 14 days after the original purchase date are not eligible for a refund, store credit, or exchange.

Due to the limited and seasonal nature of our collections, approved returns submitted after 48 hours from delivery will be issued as Store Credit only.

Original shipping charges are non-refundable.

Final Sale Items

The following items are considered Final Sale and are not eligible for return, refund, exchange, or store credit:

  • Sale, clearance, and promotional items.
  • Accessories.
  • Special-order items.
  • Customized, altered, or made-to-order products.
  • Gift cards.
  • Swimwear.

[Note: I removed “Evening gowns and special occasion dresses” from the original since it may not apply to your catalog — let me know if you carry resort dresses or similar pieces you’d like listed here as Final Sale too.]

No exceptions will be made for Final Sale items.

Swimwear

Due to hygiene and health protection standards, all swimwear purchases are final sale. Swimwear cannot be returned, exchanged, refunded, or redeemed for Store Credit under any circumstances. Please ensure you review the product description and size information carefully before completing your purchase.

Exchanges

Exchanges are subject to product availability. If the requested size or item is unavailable, Le Meret La Plage may, at its sole discretion, offer a refund (if eligible under this policy) or Store Credit. To request an exchange, customers must contact our customer service team and obtain approval before returning any item.

Return Shipping

All return shipping costs are the responsibility of the customer. Items must not be returned without prior authorization. Before returning any item, customers must contact our team using the contact information provided below and receive return approval. Once the return is approved, detailed return instructions and the return shipping address will be provided. We strongly recommend using a trackable and insured shipping service. Le Meret La Plage is not responsible for return shipments that are lost, damaged, stolen, or delayed in transit. Returned items remain the responsibility of the customer until received and inspected by Le Meret La Plage.

International Returns

Customers outside the Dominican Republic are solely responsible for all costs associated with returning merchandise, including:

  • Return shipping costs.
  • Customs duties.
  • Import taxes.
  • Brokerage fees.
  • Any additional charges associated with the return shipment.

These charges are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact Le Meret La Plage within 48 hours of delivery. Please include:

  • Your order number.
  • A detailed description of the issue.
  • Clear photographs of the item.
  • Photographs of the external and internal packaging.

Failure to report the issue within 48 hours of delivery may result in the claim being denied. Items damaged due to normal wear and tear, improper handling, improper storage, washing, misuse, or negligence are not considered defective and are not eligible for a refund, exchange, or store credit.

Refund Processing

Once your return has been received and inspected by our team, please allow up to 5 business days for processing. If approved, refunds will be issued to the original payment method used for the purchase (card charges refunded in DOP; PayPal purchases refunded in USD). Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear on your account. Original shipping charges are non-refundable.

Refused or Undeliverable Shipments

Orders that are refused, unclaimed, returned due to an incorrect address, or otherwise undeliverable may be subject to deductions for:

  • Shipping costs.
  • Handling fees.
  • Taxes, duties, or other charges incurred during the return process.

These amounts may be deducted from any eligible refund or store credit.

Right to Refuse Returns

Le Meret La Plage reserves the right to refuse any return that:

  • Does not comply with this policy.
  • Shows signs of wear or use.
  • Is returned without original tags.
  • Has been altered, washed, repaired, or damaged after delivery.
  • Appears to have been worn for an event, photoshoot, celebration, rental, commercial purpose, or any other temporary use.

Any item that does not meet our return requirements may be returned to the customer at the customer’s expense. Le Meret La Plage reserves the sole and final right to determine whether a returned item satisfies the conditions outlined in this policy.

Return Instructions

Items must not be returned without prior approval. To initiate a return, please contact us using the contact information provided below. Once your request has been approved, detailed return instructions and the return shipping address will be provided.

Contact Information

For questions regarding order cancellations, returns, refunds, store credit, or exchanges, please contact us:

support@lameretlaplage.com
Phone: 809-951-1544
WhatsApp: 829-649-9970
Ave. Principal, Coconut #4, La Marina, Casa de Campo, La Romana, Dominican Republic Business

Hours: Every day from, 10:00 AM – 8:00 PM.